Service

Guarantee conditions

Please find all information about the guarantee conditions in your Carrera RC manual. Here are some useful facts:

  • A 2 years guarantee is issued on all Carrera RC products starting on the day of purchase.
     
    Exceptions:
    - 1 year guarantee is issued on all Carrera RC products purchased from Carrera of America.

    - 6 months guarantee is issued on all Carrera RC products purchased in Hungary.
     
  • Claims from this special warranty shall only be valid if:
    - the defect reported has not arisen by damage caused by unintended use or misuse as specified in the instruction manual,
    - not applied to parts subject to wear and tear such as Carrera RC batteries and power packs, aerials, tyres, gear parts etc.,
    - the product does not show any signs resulting from repairs or other interferences carried out by workshops not authorised by the manufacturer,
    - the product has only been operated with accessories authorised by the manufacturer and
    - the product is sent in together with the original proof of purchase (invoice / receipt) and the completed warranty card which has not been altered in any way.
     
  • Inform yourself first:
    Please check to see if there is a quick and simple solution to your problem before you send us the product in question. The FAQs offer a wide range of tips & tricks and you are also welcome to contact our customer service department: (Mon-Fri during normal business hours).
     
    D +49 (0)911 7099-330
    A +43 (0)662 88921-330
    CH +41 (0)62 387 9825
     
  • Please send the product in:
    (together with the original proof of purchase)
     
    Customers from Germany:
    Stadlbauer Marketing + Vertrieb GmbH
    Chiemseestra├če 200
    D-83278 Traunstein
     
    Customers from Austria:
    Stadlbauer Marketing + Vertrieb GmbH
    Handelszentrum 6
    A-5101 Bergheim
     
    Customers from other countries:
    Please contact your distributor for further information!
     
    The manufacturer shall bear the costs for sending in and returning the product.